SHIPPING & RETURNS


 

DELIVERY WITHIN INDIA : Free Shipping within India for all orders above Rs. 500. For all order below Rs.500, Rs.100 will be charged as shipping. For all exchange orders or reship orders, Rs. 100 will be charged as shipping. The estimated delivery time will be between 5-7 working days, depending on the delivery address. Stock permitting, all orders are usually dispatched within 24 hours, Monday-Friday. Please note, there may be slight delays due to COVID restrictions.

RETURN AND EXCHANGE POLICY: We want you to love what you ordered, but if something is not right, let us know. To initiate a exchange or return, please contact our Customer Care team on WhatsApp at +919888264040 within 48 hours of receiving the package. It may take 3-4 working days for your request to be approved.

Once your request is approved, the same will be picked in 1-2 working days by our courier partner. In case of Returns, we offer reverse pick-up services at a flat charge of Rs.150 within India. Reverse Pickup facility is not available for all addresses.

Please note that items returned must be in their original condition, where the item is unworn, unwashed, without alterations, and has all tags attached. We will be unable to provide returns if the products are damaged due to negligence towards Wash Care instructions not being followed as per wash care label or if products are bought from our partner stores and websites. When our courier partner arrives, hand over the parcel, and don’t forget to take the pickup acknowledgment copy.

Once the garment is received at our warehouse, an exchange or return order takes 4-5 working days for the product to be quality checked and approved. All returns approved by the company will be credited only in your Bank Account within 7-10 working days. 

For second exchange or prepaid orders which are returned without delivery, shipping charges of Rs. 150 will be charged. For prepaid orders which are cancelled before shipment, transaction charges of Rs. 150 will be charged. We do not offer refund on the shipping or transaction charges. 

Our office is closed on Saturday and Sunday, so all exchange/return requests received on weekends will be processed on Monday. 

INTERNATIONAL SHIPPING : We ship internationally to all countries with a few exceptions on a DELIVERY DUTY UNPAID basis. This means the recipient will be liable for any local sales taxes or import duties on orders placed outside India. www.anthrilo.com is not responsible for any delays caused by destination customs clearance processes outside India. You will receive email updates on the status of your order.