Shipping & Returns

At Anthrilo, we want shopping for your little one's favourites to be simple and convenient. Here's everything you need to know about shipping, exchanges and returns.

Shipping Policy

Prepaid Orders

  • Orders below ₹899: Shipping charge of ₹69

  • Orders ₹899 and above: FREE SHIPPING

Cash on Delivery (COD)

  • COD is available on orders of ₹800 and above.

  • COD orders carry a shipping charge of ₹59.

  • COD availability may vary by location.

Delivery Timeline

Orders are generally dispatched within 1–2 working days after order confirmation.

Delivery usually takes 3–7 working days, depending on the delivery location.

Orders may take slightly longer during sale periods, holidays or unforeseen courier delays.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking details. You can use the tracking link to follow your order.

Address Changes

Please ensure that your shipping address and contact details are correct before placing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

Delivery Attempts

For COD orders, please ensure that someone is available to receive and pay for the order.

If a delivery is unsuccessful, our delivery partner may make additional delivery attempts.

Exchange & Return Policy

We want your Anthrilo purchase to be something you and your little one love. If you need a different size or would like to return an eligible item, we're happy to help.

How to Request an Exchange or Return

To request an exchange or return, https://www.anthrilo.com/apps/quickreturns

Once your request is submitted:

1. Request Review & Approval
Your exchange/return request will be reviewed and approved within 2–3 working days.

2. Reverse Pickup
Once approved, we will arrange a reverse pickup from your address. The pickup is generally completed within 3–4 working days.

3. Item Reaches Our Warehouse
After pickup, the package is sent back to us. Depending on the delivery partner and location, it can take approximately 5–10 working days to reach our warehouse.

4. Quality Check & Approval
Once the garment is received at our warehouse, it will undergo a quality check. The quality check and approval process takes approximately 4–5 working days.

5. Store Credit Issued
Once your return or exchange is approved, we will issue a store credit code.

Store Credit

All eligible returns and exchanges are processed in the form of a store credit code. 

  • The credit code is valid for 2 months from the date of issue.

  • The credit code can be redeemed on the Anthrilo website towards a future purchase.

Reverse Pickup Charges

For an return, reverse pickup charges are: ₹99 per item OR ₹30 per item, whichever is higher.

Condition of Returned Items

Items returned must be in their original condition:

  • Unworn

  • Unwashed

  • Without alterations

  • All original tags attached

We will be unable to accept returns or exchanges for products that have been damaged due to negligence or because the wash care instructions on the garment's wash care label have not been followed.

Products purchased from Anthrilo's partner stores or partner websites are not eligible for returns or exchanges through the Anthrilo website.

Reverse Pickup

When our courier partner arrives for the reverse pickup, please hand over the packed parcel to them.

Please remember to collect and retain the pickup acknowledgment copy for your records.

Prepaid Orders — Cancellation / Return Before Shipment

For prepaid orders that are cancelled or returned before shipment, a transaction charge of ₹100 will be deducted from the store credit code issued.

Important

Please review the eligibility conditions above before submitting an exchange or return request.

Need Help?

If you have any questions about your order or delivery, we're happy to help.

Contact Anthrilo Customer Care:

Whatsapp : +91 9888264040 / +91 7040404040

Email: customercare@anthrilo.com

Thank you for choosing Anthrilo. 💛